Current Incidents

There are 17 incidents or planned maintenances that may be affecting customers on our network.

290335: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 10:14hrs)

Status: Currently open.
Location: Leicester LE1.

There is essential maintenance taking place between the hours of 09:00 and 17:00 on 01/03/2024 Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

294798: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 10:11hrs)

Status: Currently open.
Location: Braintree CM7.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/03/2024 Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292753: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:47hrs)

Status: Currently open.
Location: Whiteley PO15, Upton NN5, Braintree CM7.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/03/2024 Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292753: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:47hrs)

Status: Currently open.
Location: Whiteley PO15, Upton NN5, Braintree CM7.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/03/2024 Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292677: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:35hrs)

Status: Currently open.
Location: Waltham EN8.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/03/2024 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

286728: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:30hrs)

Status: Currently open.
Location: Tiddington CV37.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on 01/03/2024 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

295122 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 16:10hrs)

Status: Currently open.
Location: Newark NG24.

There is emergency third party maintenance taking place between the hours of 07:30-17:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292232: MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 12:33hrs)

Status: Currently open.
Location: Ashford TN23.

There is essential maintenance taking place between the hours of 0800 and 1700 on Wednesday 28/02/2024. Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292750 MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 11:39hrs)

Status: Currently open.
Location: Upton NN5.

There is essential maintenance taking place between the hours of 08:00-17:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

292259 MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 11:33hrs)

Status: Currently open.
Location: Richmond Upon Thames TW9.

There is essential maintenance taking place between the hours of 08:00-17:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

294812 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 11:28hrs)

Status: Currently open.
Location: Nottingham NG12.

There is emergency third party maintenance taking place between the hours of 07:30-17:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

294809 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(28 Feb 2024 11:27hrs)

Status: Currently open.
Location: Nottingham NG3.

There is emergency third party maintenance taking place between the hours of 07:30-17:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

295242: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   

Last updated:(29 Feb 2024 11:09hrs)

Status: Closed.
Location: Wellingborough NN8.

We are currently experiencing a network incident in Wellingborough, NN8 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (29 Feb 2024 11:09hrs)
This incident was closed on Thursday, February 29th, 2024 at 11:09hrs.

Update (29 Feb 2024 11:08hrs)
Engineers working on behalf of our third party have replaced a failed module in the exchange. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (29 Feb 2024 10:05hrs)
We have identified an issue with a third party carrier that provides service to us in this area. Third party carrier engineers are currently on their way to the local exchange to continue their investigations. They are expected to be at the local exchange shortly and will provide us further updates by midday.
We apologise again for the inconvenience caused and thank you for your patience.

293999: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:33hrs)

Status: Closed.
Location: Brockworth GL3.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on 01/03/2024 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (29 Feb 2024 09:33hrs)
This Planned Maintenance was completed on Thursday, February 29th, 2024 at 09:33hrs.

293579: MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:10hrs)

Status: Closed.
Location: Brooklands MK10.

There is essential third party maintenance taking place between the hours of 00:00-06:00 on Thursday 29/02/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (29 Feb 2024 09:10hrs)
This Planned Maintenance was completed on Thursday, February 29th, 2024 at 09:10hrs.

293579 MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:10hrs)

Status: Closed.
Location: Milton Keynes MK10.

There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (29 Feb 2024 09:10hrs)
This Planned Maintenance was completed on Thursday, February 29th, 2024 at 09:10hrs.

293824 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:09hrs)

Status: Closed.
Location: East Suffolk NR35.

There is essential third party maintenance taking place between the hours of 00:00-06:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (29 Feb 2024 09:09hrs)
This Planned Maintenance was completed on Thursday, February 29th, 2024 at 09:09hrs.

293827 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(29 Feb 2024 09:08hrs)

Status: Closed.
Location: Aberdeen AB32, AB13.

There is essential third party maintenance taking place between the hours of 00:00-06:00 on Thursday 29/02/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (29 Feb 2024 09:08hrs)
This Planned Maintenance was completed on Thursday, February 29th, 2024 at 09:08hrs.

 

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