Code Of Compliants
Governing Law, Jurisdiction, and Compliants
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows:
1. If any customer unhappy with our service, please contact Link and let customer service know. We always welcome our customer’s feedback and comments as it plays a very important part in our process of continuous improvement in our services.
2. If any of Link customers have a complaint, Link has an internal complaints procedure is outlined down below. Link team fully committed to addressing all complaints fully and fairly within a reasonable time frame. We will try to respond to all complaints in the most appropriate and adequate way.
Link will be aiming to provide a prompt reply to all received complaints within 10 working days.
How to register a complaint :
Link customers can register their complaint in the following ways:
By calling telephone: 020 33 404040
Monday to Friday: 8 AM to 06 PM
Saturday: 10 AM to 5 PM
On Link Website:
Using our Link website contact form (Click Here), the select complaint in the drop-down box and enter your details. (Please refer www.linkbroadbands.com)
By post:
LINK
The Old Courthouse, Hughenden Road, Buckinghamshire, HP13 5DT
If you unable to complain about yourself, please ask someone to register a complaint and act on your behalf about our services. We aim to follow these codes of conduct, copies of which you can obtain as follows: Link code of conduct available from www.linkbroadbands.com/code-of-complaints
Model Cancellation Form
To
LINK
The Old Courthouse, Hughenden Road, Buckinghamshire, HP13 5DT
Email address: info@linkbroadbands.com
Telephone number: 020 33 404040
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)
Name of consumer(s):
Address of consumer(s):
| Signature of consumer(s) (only if this form is notified on paper) |
Date
[*] Delete as appropriate.